The Joy of Outsourcing

Clients tells existing service provider’s call-centre he is moving his customs elsewhere, and he is refusing to pay any penalty for that, finally fed up with their proven incompetence at service provision after 3 months of attempts.

Call-centre employee duly notes down all necessary details. End of call.

No arguing, no attempt at winning the customer back, no hassle at all.

Ah, the joy of outsourcing!