Maurizio – Omnologos

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Archive for July 16th, 2007

The Joy of Outsourcing

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Clients tells existing service provider’s call-centre he is moving his customs elsewhere, and he is refusing to pay any penalty for that, finally fed up with their proven incompetence at service provision after 3 months of attempts.

Call-centre employee duly notes down all necessary details. End of call.

No arguing, no attempt at winning the customer back, no hassle at all.

Ah, the joy of outsourcing!

Written by omnologos

2007/Jul/16 at 06:56:02

Posted in Outsourcing